The terms that govern your use of this website and any project you engage Hook & Hold to deliver.
These Terms and Conditions ("Terms") govern your use of the website hookandhold.co.za (the "Site") and any web design, development, or related creative services provided by Hook & Hold ("we", "us", "our"). By browsing the Site, submitting an enquiry, booking a discovery call, or engaging us for a project, you agree to be bound by these Terms. If you do not agree, please do not use the Site or engage our services.
These Terms apply alongside any signed proposal, quote, or service agreement for your specific project. Where a signed agreement and these Terms conflict, the signed agreement takes precedence for that engagement.
Hook & Hold is the trading name of Mukona Mamaila, an independent web design and development practitioner operating as a sole proprietor based in Pretoria, South Africa. Hook & Hold is not a separately registered company; references to "Hook & Hold", "the studio", "we", "us", or "our" throughout this website and these Terms refer to Mukona Mamaila trading as Hook & Hold.
You can reach us at hello@hookandhold.co.za or +27 61 587 9327.
Hook & Hold provides cinematic web design, interactive development, brand positioning, motion systems, conversion optimization, and creative direction, delivered as fixed-scope projects (Starter and Growth packages) or custom engagements (Authority package), as described on this Site. The exact scope, deliverables, and price for any project are confirmed in a written proposal or quote before work begins.
A typical engagement follows five phases: strategy, structure, motion, development, and launch, usually completed over a fourteen-day build for Starter and Growth projects. Authority engagements are scoped and timed individually. The published timeline assumes you provide feedback and required materials promptly at each stage; delays on your side may extend the schedule.
Once you confirm a project, we issue a written service agreement for signature, typically through DocuSeal. Work begins once the agreement is signed and the deposit described under Fees and Payment has been received.
Project fees are quoted in South African Rand and confirmed in writing before work begins. Unless otherwise agreed, payment is split into two instalments: fifty percent (50%) as a deposit to commence work, and the remaining fifty percent (50%) before final delivery, launch, or handover of the completed project.
Payments are processed through PayFast. By making a payment, you also agree to PayFast's own terms of service, which govern the processing of your payment. Ongoing support and retainer arrangements are billed monthly in advance, as described under Cancellation and Termination.
If an invoice is not paid within the agreed period, we may pause project work and any live handover until payment is received.
Each package includes a set number of revision rounds during the design and build phase, as set out in the applicable pricing tier and confirmed in your proposal. Revisions requested beyond the included rounds, or changes to agreed scope, will be quoted separately and billed at our standard hourly or project rate before we proceed.
Every project also includes a thirty-day post-launch iteration window for refinements based on real-world performance. Requests made after this window may be billed as ongoing support or a new engagement.
To keep your project on schedule, you agree to provide timely feedback, content, brand assets, and access to any third-party accounts (domain, hosting, analytics, or similar) we reasonably need to complete the work. We ask that a single decision-maker be available for roughly two to four hours a week during an active build, primarily for our scheduled review sessions.
You are responsible for the accuracy of any content, copy, images, or other material you supply, and for confirming you hold the rights to use it.
On full and final payment, ownership of the bespoke design and code created specifically for your project transfers to you. This does not include any underlying tools, frameworks, templates, code libraries, or proprietary systems Hook & Hold uses across multiple projects; we retain ownership of these and grant you a licence to use them as part of your delivered website.
Unless you request otherwise in writing, we may display completed work, including screenshots, video, and a project description, in our portfolio and marketing materials.
Projects may rely on third-party services such as domain registrars, hosting providers, content management systems, plugins, or payment processors like PayFast. These services have their own terms, fees, and privacy practices. Unless covered by an active support or retainer arrangement, you are responsible for any ongoing subscription or licensing costs for these services after launch.
This Site and its content, including copy, design, and code, belong to Hook & Hold unless otherwise credited. You may browse the Site for your own personal or business research into our services. You may not copy, scrape, resell, or otherwise reuse the Site's design, code, or content without our written permission.
We deliver every project with care and to a professional standard, but we cannot guarantee specific business outcomes, such as traffic, conversion rates, or revenue, since these depend on many factors outside our control. To the fullest extent permitted by law, our total liability arising from any project is limited to the total fees you paid for that project, and we are not liable for indirect, incidental, or consequential loss.
Nothing in these Terms limits any right you have under South African consumer protection law that cannot lawfully be excluded.
Either party may cancel a project in writing. The financial terms of cancellation, including how deposits and part-payments are treated, are set out in our Refund Policy, which forms part of these Terms.
Monthly support and retainer arrangements can be cancelled by either party with thirty days' written notice. Cancellation takes effect at the end of the current paid month.
These Terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002, where applicable. If a disagreement arises, we ask that you first contact us directly at hello@hookandhold.co.za so we can resolve it in good faith. Our full dispute process is set out in the Refund Policy.
We may update these Terms from time to time to reflect changes in how we operate or in the law. The version published on this page is the version in effect; the "last updated" date at the top of this page shows when it last changed. Continuing to use the Site or an active engagement after an update means you accept the revised Terms.
Questions about these Terms can be sent to hello@hookandhold.co.za or +27 61 587 9327. We're based in Pretoria, South Africa.